Yes, through digital twins, tracking systems, dashboards, and integration with PCS (Port Community System) data, it is possible to analyze container, vehicle, passenger, and baggage flows, identify bottlenecks, and simulate improvement interventions. The collected data supports operational and strategic decisions, in line with the transformation towards smart ports and airports.
The technologies are modular and scalable: they can be implemented in large national hubs, as well as in regional airports or islands with specific tourist and cargo traffic needs. The ability to start with individual modules (e.g., totems, chatbots, simulators) makes the investment sustainable and allows for the gradual growth of the digital ecosystem.
Interactive totems, digital avatars, and AI chatbots provide up-to-date information on check-in, gates, security checks, delays, and assistance services, reducing the stress and disorientation often highlighted in passenger reviews of Italian airports. Furthermore, Digital Alert enables quick communication of gate changes, delays, and alternative routes.
